Support
Stuck on something, or found something wrong? Write to us and a person on the About SVG team will get back to you.
Tell us which phone or browser you use, and what you tapped. A screenshot helps.
Common questions
How do I get outage reminders?
Sign in, open Account and, under Outage reminders, pick your Areas. Then choose how to get them under Send by: a phone notification, email, or both. Reminders are sent at 7 am on the day of a planned outage in your areas.
Why am I not getting notifications?
Phone notifications come from the About SVG app, on phones you’re signed in on. Check that Send by includes Phone notification, that you’re signed in in the app, and that notifications for About SVG are turned on in your phone’s settings. If you chose email, look in your spam or promotions folder.
How do I sign in?
Enter your email and we’ll send you a code. There’s no password, and a new email creates an account. You can also continue with Google, or with Apple on iPhone. No code? Check your spam folder, or send a new one. After too many tries, wait a few minutes and try again.
How do I list my business?
Tap List your business (in the menu, or under About in Account) and answer a few questions: the name, how people can reach you, where you are and what kind of business it is. An admin checks every new business before it’s listed, and we’ll let you know.
My business is already on About SVG. How do I manage it?
Open its page and tap Claim this business. Once an admin approves the claim, it shows under Your businesses in Account, where you can change its details. Changes go live as soon as you save.
How do I report a post or a wrong answer?
Tap Report on the post, listing or answer, pick what’s wrong (offensive, spam or a scam, misleading, illegal, or something else) and add any details. Admins review every report. Answers come from listings on About SVG, so check times and prices with the business before you go.
How do I take down a business or post?
Open a business you added from Your businesses and tap Delete business. For a business you claimed, or a post you want taken down, email support@safyah.com.
Deleting your account
In the app, open Account and tap Delete account. It deletes your account, posts, skills, saved listings and reminders straight away, and can’t be undone. You can also delete it on the website, or email us from the address on your account and we’ll do it for you.